Name stowed items inside the pod that effects quality. I coached Name on the ROADS and FOO skills (Amazon stow standards) to better their stowing quality. I also coached Name by following the Amazon stowing standards, we can also improve efficiency and quality downstream for our customers.

I noticed Name had made quality errors regarding the stow process by creating a mismatch in inventory from physical to virtual. This was caused by Name not scanning item(s) before stowing them (putting them in the pod). Name has been coached of these quality errors because they can cause problems down the line for other departments. I approached Name and coached to always ensure a scan has been made thoroughly. Also, I reminded Name to not overstuff the bins, overhang items from the bins, and to not place flat items on their side; instead, have flat items placed vertically. The next process department will now be able to perform their task efficiently if these methods are followed.

I noticed Name had made quality errors regarding the stow process by creating a mismatch in inventory from physical to virtual. This was caused by Name not scanning the CSX/TSX label on the container before stowing the items inside (putting them in the pod). Name has been coached of these quality errors being created because these errors can cause problems down the line for other departments. I approached Name and coached; to always ensure to scan each CSX/TSX label on each container before removing items to stow. Also, I reminded Name to not overstuff the bins, overhang items from the bins, and to not place flat items on their side; instead, have the flat items placed vertically. The next process department will now be able to perform their task efficiently if Name follow the coaching provided.

At the time, Name's stow rate needed improvement. I coached Name on sled organization (minimum container amount to be assigned), and the one piece flow skill. I mentioned to Name the wonders of great sled organization (arranging containers from small to large quantity items starting at the pod); being signed into 8 or more containers (for pod arrival frequency); and scanning, then stowing items one at a time, can all help improve their stow performance. In addition, I mentioned to practice the FOO and ROADS skills, mixture of item sizes, and other techniques mentioned in the document.

Name stowed objects into the pod that did not meet the Amazon’s bin etiquette stow process. I coached Name the FOO concept and provided a visual performance to better help with their understanding of the concept. I coached Name to make sure all objects are secured with the bands in front so that items will not fall onto the robotic floor. This skill will improve safety and efficiency for the pickers, and accuracy for items selected to meet customer satisfaction.

I Coached Name, about standing at a 45-degree angle between the pod and the totes in front. This methodology can greatly increase pick performance by having the pod and totes at arm’s reach. I mentioned to Name that utilizing this skill with the ideology of planted feet can reduce pain at the torso and legs by help with preventing twists at the torso and knees. The skill of planted feet introduces the chances of able to reach the back of the pod’s bin and totes in front without moving your feet from one place to another. Name verbally confirmed they understood my coaching, and will attempt to make each skill a daily practice.

I Coached Name, to be prepared at all times to make the next pick. This skill is called anticipation. After dropping off an object at the container; walking back towards the pod; take a look at the monitor. Make a mental note of the item’s location, size, and color. This skill can also be done during your planted feet exercise. I demonstrated this skill to Name. Name confirmed they understood my coaching.

I demonstrated to Name, the proper way of tote transition to bring a different perspective and preventative maintenance towards PEIs. I coached Name if they are not following the procedure demonstrated can result in quality errors. I also added to only organize items in the tote during down time. Down time is the period when there are no pods in the queue. Use this time to make quick arrangements for more items to go inside to meet UPT. Name agrees and confirmed understanding towards my coaching.

I Coached Name, to know the scan zone. Knowing where to scan the items will certainly improve pick efficiency. The scan zone is marked with a crosshair on the floor at the station. I mentioned to Name, once you learn the location of the scan area, do not stand to close or on top of it. Doing so can prevent quick item scans and possibly lower moral due to frustration as well as to lowering pick efficiency.

Name, had been informed they marked items as missing. I coached Name to scan all items in the bin with the hand scanner to confirm that all item’s label have been scanned. If the item is nowhere to be found in the bin, then Name was coached to proceed with marking the item(s) as missing. Name demonstrated the procedure to me just as I coached. Name is now equipped with the skill to perform the missing item option with confidence in the future.

Name, had been informed they marked items as unscannable. I demonstrated to Name the proper procedure prior to marking items as unscannable by utilizing the hand scanner as a second option after the use of the overhand scanner. I also coached Name, if the label is missing but the item matches the description, he can mark the item as unscannable and send it down. Name is equipped with the skill to be confident to marking item(s) as unscannable in the future.

I coached Name, that they are looking at the screen to many times to confirm the item’s identity. This action can be done once by taking a mental note after looking at the monitor once. While the initial look at the item, take in a mental note of the item’s color, size, and shape. Once this image is in your thoughts, proceed looking for the item in the bin without looking at the monitor again. This skill can help Name quickly find the item in the bin using muscle memory.

Name, has PEIs so far today. Of the errors % of them are shortages while the last % are marked damaged downstream. Coached Name to not place small items at the rim of the tote. Not following this step can result in items falling out becoming missing. In addition, I coached Name to always perform the Amazon Drop to ensure that all items are placed in the proper container. I also coached Name that proper tote transition is necessary to prevent a physical and virtual mismatch. All steps have been demonstrated to Name, and they confirmed understanding.

I Coached Name, to not toss items inside the tote and then confirm it. Tossing items can result in the items going inside the wrong container; when this occur, it’s possible to also confirm the items in the wrong container making the item marked as missing downstream because the item is not in the proper tote. I introduced to Name the Amazon drop. Placing items inside and confirming the item in one motion to ensure that the item are placed in the proper tote physically and virtually.

As I observed Name, I noticed they were picking items without first looking on the screen. Name was searching the bin, and then he decided to look on the screen for the object to pick. I coached Name to always be ready, prepared for the next pick by reading the screen as they walk back towards the pod after dropping off an item in the tote. Look at the screen once, take note of the object’s color, size, and packaging type will help develop a fluent picking experience.

I Coached Name, the process of quantity pick. Grabbing the proper count of identical items is crucial to ensure the proper count is met, and items are the same. I also coached Name to read the barcode to ensure that the items are not only correct in shape and color; but also the same model. Confirm this by matching the ASINs on all the items. I coached Name, not following these steps can result in quality errors and not meeting customer expectations due to missing or wrong items shipped.

As I observed Name, I noticed they were sending down totes prior to the system signifying them to. I coached Name to wait for the system to signify when to send down containers. I then explained, this practice ensures that the proper UPT (Units per Tote) is met. The goal is 8 to 9 items per tote.

I noticed Name, was not confirming items after placing them inside the tote. He will press the confirmation button and then place the item inside the tote afterwards. I coached Name to perform the Amazon drop. This skill ensures that all items are placed in the container and confirmed at the same time. I mentioned to Name that pressing the confirmation light prior to releasing the item(s) into the tote can result in a virtual and physical mismatch. The reason is that it's possible to drop the item at the wrong destination. The Amazon drop can prevent this from happening.

Name, had been informed they have ALTs. I coached Name on the proper bin etiquette and how to perform this skill by following the FOO criteria: flat items facing upward, do not over-stuff bins, and do not release a pod with an object overhanging from it.